Return policy
We Want You to Love Your Purchase!
We strive to provide high-quality products, but if you’re not completely satisfied, you can return your order under the conditions outlined below.
🚨 Please note: We do not offer free returns; return shipping charges will apply.
Can I Return My Order?
Absolutely! You can return items within 90 days of receipt if the following conditions are met:
✅ Original Condition – All parts and packaging must be intact.
✅ Minimal Handling Signs – The product should not show damage due to careless handling.
✅ Hygiene Considerations – Items must be thoroughly cleaned before returning.
✅ Defective Items – Any defects must be reported immediately upon receipt.
✅ Return Shipping Costs – The customer is responsible for return shipping costs.
Processing Your Return
- Returns will be processed within 7 business days of receiving your returned item.
- If your return meets all conditions, you’ll receive an official acknowledgment within this timeframe.
- We reserve the right to refuse returns if items appear used or damaged due to customer handling.
Our Intimates Policy
At Tauranga Couture, we take hygiene seriously to ensure every piece meets the highest standards.
🚫 For hygiene reasons, we cannot accept returns or exchanges on opened underwear or lingerie.
🔍 Please double-check sizes, colors, and styles before unsealing your order.
🛠 If there’s a defect or an error, contact us, and we’ll make it right!
We appreciate your understanding and are so happy to have you as part of our community!
How to Return Your Order
To initiate a return, follow these steps:
📧 Email us at: info@tauranga-couture.com
Include the following details:
1️⃣ Order number
2️⃣ Reason for return or exchange
3️⃣ Photo of the product (if damaged)
4️⃣ Your first and last name
5️⃣ Your address
📩 Once approved, you’ll receive detailed return instructions from our team.
📦 Return Address:
Our return address may differ per order, and some returns may need to be sent to our facilities in Asia (China/Hong Kong/Philippines).
🚨 Important: Please DO NOT send returns to the sender's address without confirmation from our customer service team. Customers are responsible for return shipping costs.
Cancellation Policy
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order.
🚨 Important: Orders are processed automatically, so we cannot cancel an order once it has shipped. Refunds can only be issued after the item is returned.
How to Cancel an Order
📧 Email us at info@tauranga-couture.com with a clear cancellation request.
🛑 If your goods are already in transit, cancellation is not possible. You’ll need to wait for the item to arrive and then initiate a return.
📩 To speed up the return process, please send us shipping confirmation once the return has been sent.
Refunds After Withdrawal
- Refunds will be processed within 14 days after we receive the returned item.
- Shipping costs are non-refundable (unless you selected a higher-priced shipping method).
- Refunds will be issued via the same payment method used for the purchase.
If you have any questions or need assistance, feel free to reach out—we’re here to help! 💙