We provide a detailed size chart on our product pages to help you find the perfect fit, located just below the size selector. If you’re between sizes or have specific fit questions, feel free to reach out to our customer service team for personalized assistance.

Absolutely! We prioritize quality craftsmanship and ethical sourcing. Each piece is selected with care to ensure it contributes positively to our community and environment.

Yes, we try to restock popular items whenever possible. To stay updated on restocks and new arrivals, we recommend signing up for our newsletter.

Yes, we offer gift cards! They are a perfect way to give the gift of fashion while allowing your loved ones to choose their favorite pieces from our collection.

We believe in making your shopping experience delightful and affordable! We’re excited to offerfree shipping on all orderswithin New Zealand, no minimum purchase required.

We’re committed to processing and shipping your orders quickly within 24 to 48 hours of placing them.

Once your order is on its way, you’ll receive a friendly email notification with tracking details. 

Changed Your Mind? No Problem!

You can return your item for a refund or exchange within 90 days. Please note, for hygiene reasons, earrings are non-returnable, as well as personalized or engraved items.

At Tauranga Couture, we offer a generous 90-day return period, giving you plenty of time to decide. You can return your package without any reason, starting from the day you receive it. Just make sure to send it back to us within those 90 days.

Please Note: We cannot accept returns outside of our return period due to seasonal collections. But with our generous 90-day return policy, you’ll have plenty of time to find the perfect pieces for your wardrobe!

If you have any questions, don’t hesitate to reach out! We’re always here to help. Our team is available 7 days a week, ready to assist you with any questions or concerns. We’re committed to making your experience as smooth and enjoyable as possible.

We always strive to respond to your questions within 24 hours, but rest assured, you'll always hear from us within 48 hours. We’re here to help and want to make sure you feel taken care of every step of the way.